Privacy Policy

Overview

This policy explains what this app collects, why, and what control you have. The App is operated by Celmedia L.L.C-FZ, Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E..

What we collect

Account and profile — your name, email, phone number, and profile photo.

Product activity — the leads assigned to you, the outreach you log against them, your notes, and your conversations with the AI assistants.

Sales workflow — the leads HQ assigns to you, pipeline stages, and the activity you log against them (calls, emails, notes).

AI conversations — the messages you send to the AI Assistant and Training Support, including screenshots you choose to attach.

Voice calls — if you use “Call Marcel”, the audio of the call is streamed in real time to our voice provider to run the conversation, and a text transcript of the call is saved to your chat history.

Analytics and diagnostics — product-analytics events about how you use the App and, to help us fix problems, session-replay recordings in which all text and form inputs are masked, plus crash/error diagnostics.

Security logs — a shortened (truncated) IP address and your browser/device user-agent on certain sensitive actions, kept to secure the App, prevent fraud, and maintain an audit trail.

Device and usage — push notification tokens for devices where you enable notifications, basic app/device information, and activity timestamps (like when you last opened the App).

How we use it

To deliver the products you bought — assigning your leads, running the AI features, sending the notifications you enabled, providing support, and protecting the service from abuse.

We do not sell your personal information, and we don't use it for third-party advertising.

AI processing

Messages to the AI features are processed by Anthropic (Claude) to generate replies. We send only what the feature needs — your message, recent conversation context, and the relevant lead. Under Anthropic's API terms, this data is not used to train Anthropic's models.

Who we share with

Service providers that run the App for us: Supabase (hosting, database, file storage), Anthropic (AI responses), and PostHog (product analytics and masked session replay). They process data only to provide their service.

Our staff can see your account data (your leads, the outreach you log, and your AI conversations) to support you and to run the product.

We may disclose information if required by law or to protect rights, safety, or the service.

Cookies and analytics

We use a small number of cookies and similar technologies. Some are strictly necessary — they keep you signed in and keep the App secure — and are always on. Others are analytics/diagnostics (PostHog) that help us understand and improve the App, including masked session replay.

Where the law requires your consent for non-essential cookies and analytics (for example in the EEA and UK), we ask before turning them on, and you can change your choice at any time. Strictly necessary cookies don't require consent. We don't use advertising cookies and we don't sell your data.

Retention and deletion

We keep your data while your account is active. Deleting your account in the App (Account → Delete account) permanently erases your account and the personal data tied to it — including real-time message copies held by Stream, profile, progress, logs, comments, AI conversations, and uploaded photos — as part of the deletion workflow.

Records we're legally required to keep (for example financial/commission records) may be retained in archival form after deletion.

Your choices and rights

You can edit your profile and agency details in the Toolkit, disable push notifications in your device settings, and delete your account in the App.

Depending on where you live (for example under the GDPR or CCPA), you may have rights to access, correct, export, or delete your personal information. Email support@marcelfernandes.net and we'll honor them.

Security

Data is encrypted in transit, access is restricted with row-level security and least-privilege service roles, and AI link handling is designed so your private links never reach the model. No system is perfectly secure — tell us immediately if you suspect a problem.

Children

The App is for people 18 and older. We don't knowingly collect data from minors.

Changes

We'll update this policy as the App evolves and post the new version here. If a change is material we'll notify you in the App.

Contact

Privacy questions or requests: support@marcelfernandes.net.